Contact Us
Have a question, found a bug, or need help with your account? Reach out to our team and we'll get back to you within 24-48 hours.
General Support
Email: support@squadup.app
Privacy & Data Requests
Email: privacy@squadup.app
For account deletion, data export, or privacy-related inquiries.
Report a Safety Concern
Email: safety@squadup.app
For urgent safety issues, harassment reports, or underage users. We take all reports seriously.
Frequently Asked Questions
How do I delete my account?
Open SquadUp, go to Settings (gear icon) > Advanced Settings > Delete Account. Follow the prompts to confirm. All your data will be permanently deleted.
What's the difference between Explorer and Advocate?
Explorers are looking to meet new people. Advocates help their friends by recommending people they think would be a great fit. You can switch roles at any time in your profile settings.
How do I report someone?
Tap the user's profile, then tap the flag/report icon. Select the reason and submit. All reports are reviewed within 24-48 hours.
How do I cancel my SquadUp+ subscription?
Subscriptions are managed through the App Store. Go to iPhone Settings > [Your Name] > Subscriptions > SquadUp and tap Cancel.
What cities are supported?
SquadUp is currently available in Austin and Dallas, Texas. More cities are coming soon!
Is SquadUp free?
Yes! SquadUp is free to use with 5 daily introductions and 5 AI conversation suggestions. Upgrade to SquadUp+ for unlimited access.